| Delivery
charges |
|
Our super saver delivery
is FREE on everything for delivery within 5 working
days. Target, TNT and City Link make most of our deliveries between 8am and
5.30pm. We cannot specify a delivery time.
|
Oversize / Overweight Items
On some oversize/overweight items an additional delivery charge may be necessary. If this is the case we will contact you before proceeding with your order.
|
| Our standard delivery
charge is £4.95 + vat for delivery within 2 working
days. Target, TNT and City Link make most of our deliveries between 8am and
5.30pm. We cannot specify a delivery time. |
|
| Our premium next day
delivery charge is £9.95 + vat for delivery on the next
working day. Your order must be placed on our website before 4pm. Target,
TNT and City Link make most of our deliveries between 8am and 5.30pm. We
cannot specify a delivery time and this service does not deliver on
Saturdays. Over 95% of these deliveries do arrive on the next working day
but no mail order company can absolutely guarantee this due to dependency on
courier companies, local operating difficulties and weather etc. If a
delivery does not arrive we will refund refund you the difference to the
standard delivery charge but are not liable for any other costs. |
|
| Our collection service
is available if you'd prefer to pick up your order
from our Sheffield head office. There is no delivery charge and your goods
will be ready for collection within 3 working days of placing your order. It
takes around three days because no stock is held at our Sheffield office. We
will contact you to arrange a convenient collection time within our opening
hours of 9.00am to 5.00pm, Monday to Friday. The collection address is 12
Collegiate Crescent, Sheffield, South Yorkshire, UK S10 2BA. Please bring
along the credit card used to place your order, a form of photo
identification and your order number. |
|
Do you only deliver to the card holders address? |
|
| We can deliver to an alternate delivery address provided it is a verifiable business address. We may carry out further security checks on this type of order. We do not deliver to other residential addresses other than the registered card holder address. |
|
| Where
we deliver |
|
| We deliver to mainland
UK and Northern Ireland. We can also deliver to Isle of Wight, Isle of Man
& the Isle of Skye, but delivery can take up to a week. This is also the
case in some areas of Scotland. We are unable to deliver overseas, to the
Channel Islands, Southern Ireland or BFPO addresses. We do not ship outside
the UK. |
|
| Who
will deliver my goods and when will they arrive |
|
| We use Initial City
Link and TNT. The couriers work Monday to Friday between 8am and 5.30. We
cannot specify a delivery time. |
|
| When
will my order be dispatched |
|
| Orders that are placed
before 4pm on a working week day that pass our security checks and are in
stock are usually dispatched the same day. You will receive confirmation
that the goods have been dispatched via email and can also request a confirmation
text message if required. The confirmations are sent between 5.30-6pm.
|
|
| When
will my goods arrive |
|
|
Standard deliveries
should arrive within 2 working days, but often arrive quicker than this.
We cannot specify a delivery time. If you have not received your goods
within 2 working days please contact
customer services
by email and we will track the delivery for you. |
|
|
Premium next day deliveries
should arrive by 5.30pm on the next working day. We cannot specify a delivery time and
this service does not deliver on Saturdays. Over 95% of these deliveries do arrive on
the next working day but no mail order company can absolutely guarantee this due to
dependency on courier companies, local operating difficulties and weather etc. If a
delivery does not arrive we will refund your delivery charge but are not liable for any
other costs. |
|
| What
if I'm not at home to accept the delivery? |
|
| The courier will
attempt 2 deliveries on consecutive working days .We cannot authorise any
further delivery attempts. If you are not available to accept the delivery
you may collect it from the local depot for upto 5 days, following which
it will be returned to us. If goods are not collected the delivery charge
will not be refunded. |
|
| Other
queries |
|
| For all
other queries please email
us or call Customer Services on 0114 292 2930. Our lines are open Monday
to Friday 9am - 5pm. All calls are charged at National Rate. |
|
| Back
to Help |